All users5 min read
Troubleshooting
This section focuses on the operational problems that most often block document quality, AI reliability, or intake workflows.
Main guides
How to troubleshoot well
- Check the source quality before assuming the tool failed.
- Check whether the wrong product surface was used for the workflow.
- Check whether permissions, status rules, or routing rules are affecting what you see.
- Check whether the process actually needs preprocessing, not just rerunning.
In this section
- Common Conversion Issues
Most conversion issues are caused by source quality, malformed PDFs, embedded font differences, or scanned content that needs preprocessing.
All users · 7 min read
- AI, Indexing, and Upload Issues
AI and intake problems usually come from source quality, folder design, prompt ambiguity, or the wrong access model for the workflow.
Intermediate and advanced users · 8 min read
Keep exploring
Common Conversion Issues
Resolve the most common file conversion, PDF quality, and extraction issues in FlexFiles.
AI, Indexing, and Upload Issues
Fix common issues related to AI responses, indexing quality, guest uploads, and workspace file ingestion.
PDF Conversion Tools
Use FlexFiles PDF conversion and transformation tools effectively.