Troubleshooting
All users5 min read
Troubleshooting
This section focuses on the operational problems that most often block document quality, AI reliability, or intake workflows.
Main guides
How to troubleshoot well
- Check the source quality before assuming the tool failed.
- Check whether the wrong product surface was used for the workflow.
- Check whether permissions, status rules, or routing rules are affecting what you see.
- Check whether the process actually needs preprocessing, not just rerunning.