All users6 min read

AI and Search

This section explains the AI product model, from workspace-scoped actions to persistent indexed retrieval across folders and workspaces. It focuses on the practical difference between asking one question once, asking the product to do something, and building a reusable document intelligence workflow.

What this section covers

  • Workspace-scoped action execution for file, folder, intake, workflow, and AI operations.
  • Persistent indexed retrieval across folders and workspaces.
  • Saved searches, alerts, compare mode, and reusable retrieval workflows.
  • Operational screens such as indexed files, automations, usage monitoring, and shared chats.

How to choose the right AI surface

Use AI Action Assistant when the request is operational, such as creating a folder, generating a guest upload link, moving files, running indexing, or explaining a plan or permission restriction inside the active workspace. Use AI Document Assistant when you need a repeatable, governed knowledge layer across folders or workspaces. Use compare mode when the question is about differences rather than isolated facts. Use alerts and saved searches when the same information need recurs over time.

Start with

What good AI workflows look like

  • Action requests stay within the current workspace and current user permissions.
  • The folder scope is deliberate and business-meaningful.
  • Source files are readable and OCR quality is acceptable.
  • Saved searches or prompts reflect recurring business questions, not one-off improvisation only.
  • External sharing uses shared chats or intake links instead of broad workspace access.

In this section